Company Info

Adrienne Arsht Center
1300 Biscayne Blvd
Miami, FL, United States

Phone: 786-468-2000
Web Site: www.arshtcenter.org

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Company Profile




House Manager


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Job ID:

648

Location:

Miami, FL, United States

Category:

Customer Service, Other
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Job Views:

3368

Zip Code:

33132

Employment Type:

Full time

Posted:

04.25.2017
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Job Description:

The Adrienne Arsht Center for the Performing Arts of Miami-Dade County is seeking an experienced, skilled, and highly motivated House Manager to support the Theater Manager.

Basic Function

Reporting to the Theater Manager, this position will provide supervision for the front of house management of all performance venues. The House Manager works closely with box office, volunteer services, production, operations, development, security and marketing personnel to ensure that houses open and programs start on time while maintaining patron satisfaction, comfort and safety.  

Responsibilities

Responsibilities include, but are not limited to:
• Schedule and train ushering staff in customer service procedures, evacuation, medical and life safety issues as they relate to patrons.
• Prepare and communicate pre-performance informational meeting with staff and volunteers.
• Maintain applicable attendance records, verifying nightly ticket stub count.
• Prepare nightly performance reports of event specifics; coordinate/interface with Center’s security personnel on the proper and timely reporting of incidents involving patrons.
• Work closely with box office personnel to troubleshoot all ticket problems and consumer complaints.
• Ensure accessibility for all guests.
• Coordinate program distribution and insert schedules.
• Direct and monitor lobby traffic to ensure maximum ease and comfort, both in entering and exiting facilities.
• Coordinate with Production Manager(s) to ensure that houses open on time, programs start on time, late seating is on schedule and intermissions stay within requested time.
• Coordinate with marketing the attendance of photographers and representatives of the media.
• Enforce house rules.
• Confirm that the buildings are clear and ready for lock down.
• Work with security to ensure maximum patron safety.
• Assist with special projects as needed.



 

Job Requirements:

Ideal Experience

• A minimum of 3 years of experience as a house manager in a theater or performance venue.
• Exemplary customer service skills combined with persistence and patience in working with various groups of people.
• Knowledge of theatrical operations.
• Demonstrated ability to act as a diplomatic leader and motivate others.
• Ability to remain level headed, resolve multiple challenges and requests in an extremely fast-paced, demanding environment.
• Able to work a non-traditional work schedule.
• Computer literacy and knowledge of databases.
• The ability to communicate in Spanish is highly desirable.
• Excellent verbal and written communication skills.
• Working knowledge of ADA regulations.

Personal Characteristics
The House Manager should be:

• Action-oriented; a doer
• Affable, easy to get to know
• Determined and persistent
• Highly energetic
• Dedicated to accomplishing the organization’s goals

Physical Demands

• While performing the duties of this position, the employee is frequently required to stop, reach, stand, walk, lift, pull, push, grasp, communicate, and use repetitive motions.
• While performing the duties of this position, the employee may frequently lift and or move 25 pounds of materials.
• The position requires the individual to meet multiple demands from multiple people and interact with the public and other staff.


Suggestions for candidates and expressions of interest should be addressed to:

House Manager Search
The Adrienne Arsht Center
1300 Biscayne Boulevard
Miami, FL  33132
Attention:  Trish Brennan, Vice President, Human Resources

Email: resumes@arshtcenter.org, with House Manager search in the title line.


The Adrienne Arsht Center is an Equal Opportunity Employer