Company Info

Adrienne Arsht Center
1300 Biscayne Blvd
Miami, FL, United States

Phone: 786-468-2000
Web Site: www.arshtcenter.org

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Company Profile




Customer Service Representative


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Job ID:

625

Location:

Miami, FL, United States

Category:

Customer Service
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Job Views:

987

Zip Code:

33132

Employment Type:

Part time

Posted:

02.27.2017
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Job Description:

The Adrienne Arsht Center for the Performing Arts of Miami-Dade County is seeking an experienced, skilled, and highly motivated Part-Time Customer Service Representative to support the Ticketing Services Manager.
 
Basic Function
 
Reporting to the Ticketing Services Manager, the Part-time Customer Service Representative (CSR) is responsible for providing exceptional customer service and proactive solutions to ticketing, subscriptions, parking, dining and other related services as requested by the visitors and patrons of the Arsht Center. This professional will be a key member of the Box Office and Operations team and will help to service the needs of visitors and patrons to position the Arsht Center as a leader in customer relations in order to ensure the optimal customer experience and maximize sales opportunities.  The CSR will have the ability to work a flexible schedule that includes day and evening hours as well as weekends and some holidays. 

Responsibilities
 
The following are examples of the various functions required. The job requirements are not limited to items on this list:
  • Responds to customer inquiries and ticket related requests via live help (in person, by telephone, and online communication).
  • Strive to successfully reach established sales goals.
  • Ability to listen and understand the customer’s needs, and respond quickly, accurately, and politely.
  • Provide a closed loop communication with the customer, always striving to resolve open issues.  Provide clear timelines for communication on follow-up items.
  • Demonstrate empathy for the client and a sense of urgency to assist in resolving their concerns.
  • Ability to diffuse and rectify difficult situations.
  • Acts as ambassador for the Center
  • Acts as liaison to the customer, as needed.
  • Works closely with various Center departments, including fund-raising and marketing creating an atmosphere of service excellence.
  • Escalates customer issues as appropriate.
  • Communicates accurate information.
  • Stays current with Center related events.
  • Performs other related duties as required and assigned

http://miamiartsjobs.com/files/userfiles/files/JD%20Part%20Time%20Customer%20Service%20Representative%2002_27_17.pdf

Job Requirements:

Qualifications
  • Minimum of 3 years of experience as a Customer Service Representative.
  • Knowledgeable and skilled in inbound or outbound call center.
  • Bilingual English/Spanish preferred.
  • Skilled in data entry.
  • Able to work seated at a computer for long periods of time.
  • Troubleshooting skills and superb analytical skills: ability to resolve problems.
  • Good information gathering techniques to understand customer issues.
  • Good understanding of computer, database and internet technologies.
  • Highly enthusiastic, positive-minded, customer focused, service and detail oriented.
  • Excellent communication skills including clear speaking voice and good use of grammar.
  • Preference for working collaboratively in a team environment.
  • Ability to be highly productive in a fast paced setting.
  • Ability to work effectively and positively with others. 

Personal Characteristics
The Part-time Customer Service Representative should be:
  • Action-oriented; a doer
  • Affable, easy to get to know
  • Determined and persistent
  • Highly energetic.
  • Dedicated to accomplishing the organization’s goals 

Physical Demands
  • While performing the duties of this position, the employee is frequently required to stop, reach, stand, walk, lift, pull, push, grasp, communicate, and use repetitive motions.
  • While performing the duties of this position, the employee may frequently lift and or move 20 pounds of materials.
  • The position requires the individual to meet multiple demands from multiple people and interact with the public and other staff.
 
Suggestions for candidates and expressions of interest should be addressed to:
 
Part-time Customer Service Representative
The Adrienne Arsht Center
1300 Biscayne Boulevard
Miami, FL  33132
Attention:  Trish Brennan, Vice President, Human Resources
 
Email: resumes@arshtcenter.org, with Part-time Customer Service Representative search in the title line.
 
The Adrienne Arsht Center is an Equal Opportunity Employer